FAQs
For UK orders you will receive your order in 1-2 working days if you select Royal Mail Tracked 24 delivery service, and 2-3 working days for the Royal Mail Tracked 48 delivery service. For International customers, it will on average take 7-10 working days to deliver your order.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. More information on our shipping rates can be found in the FAQ section on the website.
Processing time
As most items are made to order Please allow 2-4 business days before shipment to create.
Free Shipping for orders over £50, $100 USD, $167 AUD, €100
- UK 48h Tracked Delivery: 2- 4 Working Days £2.80
- UK 24h Tracked Delivery: 1- 2 Working Days £3.99
- European Tracked Delivery: 7- 10 Working Days £13
- International Tracked Delivery: 7- 10 Working Days £13
International delivery includes most countries in Africa, Asia and South America. It also includes Australia, Canada, New Zealand, Mexico and the US.
SHIPPING POLICY
- All of our items are shipped by Royal Mail.
- As most items are made to order Please allow 2-4 business days before shipment to create. Delays are out of our control.
- Please ensure the address details you have provided are accurate as we are not liable for a refund if you have entered them incorrectly when ordering.
- Please note our delivery working days are Monday- Friday.
- If you are purchasing from Europe, you could be charged custom fees. Please let us know and we will refund you for any fees.
INTERNATIONAL CUSTOMS/ DUTY CHARGES
Please be aware that your national postal service will complete the delivery of your order. We have NO control over your country's customs officials. Some countries will charge duties and tax and others will not, and all at different rates! You are responsible for knowing your country’s customs and duty policies and any customs fees are solely the customer's responsibility.
We hope that you love all our products, however, if for any reason you would like to return any items please read our policy below:
WE DEDUCT £3 IF THE ENTIRE ORDER IS RETURNED AND THE SHIPPING FEE IF YOU RECEIVED FREE SHIPPING (£3 UK, £13 INTERNATIONAL) Please look up currency equivalents
We do not accept returns or exchanges on earrings due to hygiene.
1. The item must be returned to us within 14 days of delivery (domestic and international).
2. We advised sending back your items tracked as we cannot be held responsible if packages go missing.
3. We do not cover any costs to return items.
4. We do not refund any amount paid for shipping. This includes any amount paid for delivery or to return the item. We only refund the cost of the item.
5. All items must be completely undamaged, unworn and in the original box and pouch it came in.
6. Once we receive your return our team will carry out a quality assessment and if it has been returned damaged or worn in any way unfortunately we will not be able to refund you.
7. Please email us at aaliajewellery@gmail.com for the return address. We will get back to you within 12 hours.
8. Write your order number or full name on a note inside the return and send it to the address emailed to you.
9. For International Returns: When labelling the customs form please label the package as “RETURNED GOODS- ZERO CUSTOM VALUE.” Any custom duties charged to AALIA JEWELLERY will be subtracted from your refund amount, if this is not done.
Please note: If returning whole large orders we will subtract £5 from your refund due to packaging / shipping costs.
CANCELLING AN ORDER
If you need to cancel an order you must email us within 4 hours of when you place your order. Many pieces are custom made to order and once production begins on them they cannot be cancelled. We also try to ship very quickly. :)
SALES & PROMOTIONS
Sales prices are applicable from the point of announcement and advertisement. Items purchased at full RRP are not applicable to be discounted after payment has been taken. Promotional codes- only one promotional code can be used at a time. Gift cards cannot be used alongside any other promotional codes.
Please do not hesitate to ask us any questions no matter what they are, we are always happy to help!
Get in touch with us via email aaliajewellery@gmail.com
aalia reserves the right to refuse a return if the above criteria, is not met.
AALIA JEWELLERY is made from 18k gold plated over brass and 18k gold filled.
We have done plenty of quality tests with our jewellery.
AALIA JEWELLERY is a jewellery brand you can wear all day everyday without taking it off.
To extend the longevity of your pieces we recommend you follow these simple rules:
- Store your jewellery in a dry and dark place. Preferably in the jewellery box it comes with.
- Don't leave your jewellery in the bathroom or in other damp wet rooms.
- Avoid direct contact with cremes, perfumes, hairspray etc. Style yourself first- then put on your jewelry.
- Avoid daily contact with chloride, salt water, hard chemicals etc.
- Use a jewellery cleaning cloth or wool cloth regular, to clean off any dirt.
- Gently clean your jewellery. Don't rub too hard, otherwise you will slowly rub off the gold plating.
- We recommend taking off your jewellery before sleep to prevent unnecessary rubbing on the gold plating.
Gold Platedmay fade if the care instructions are not adhered to, do not expose gold plated to water, perfumes or lotions, this may cause the plating to fade. Gold plated may naturally fade over time.Gold Filled It's an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and Nickel and lead free. It is best to remove Jewellery while in water as it will lose its shine and colour. Avoid spraying perfume or applying creams where your jewellery will have contact. Avoid extreme temperatures, humidity and sunlight. Any contact with perfumes/ cosmetics and chemicals will cause discolouration to semi precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above.Cubic Zirconiais the ultimate diamond alternative, a high grade CZ stone shares many of the same qualities of a diamond, producing more flashes of colour and sparkle than its expensive sister! CZ stones are more ethical and of course a less expensive alternative.