FREE UK DELIVERY OVER £75 | FREE INTERNATIONAL DELIVERY OVER £100

FAQ

Frequently asked questions

 

Gold Plated Jewellery

Please kindly note some of my products are made of gold plated, over brass material, so it doesn't last as long as real gold but people love gold plated because it is very affordable and yet beautiful. Plated material tarnishes at some point and can last longer with proper care.

 

Gold filled Jewellery.

It's an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. Nickel and lead free.

 

Do gold filled chain fade?

Although a gold filled piece of jewellery is not solid gold, it has the same desirable properties and look of solid gold. It won't tarnish and will not rub off or turn colour. Wearers who are sensitive to certain metals can wear gold filled without worries of an allergic reaction.

EXCHANGES

Please note that while we do accept exchanges, all shipping costs will be at the expense of the customer. You will be expected to pay for the reshipment of your exchanged item unless the exchange is due to a defect or mistake on our part.

INTERNATIONAL CUSTOMS/ DUTY CHARGES

Please be aware that your national postal service will complete the delivery of your order. We have NO control over your country's customs officials. Some countries will charge duties and tax and others will not, and all at different rates! You are responsible for knowing your country’s customs and duty policies and any customs fees are solely the customer's responsibility.

Also, please be mindful when adding your shipping address. We cannot take responsibility for lost parcels, parcels returned to sender due to incorrect address, items damaged during shipment or any postal service delays.

SHIPPING INFORMATION

Your order is sent by Royal mail air mail, with no tracking number, unless chosen upgrade shipping at checkout. Orders above £100 are offered a special shipping that includes *Tracking Number* 
Please feel free to contact us with any questions, especially if you need your item(s) by a certain date!

CARE INSTUCTIONS

Each order will come with a care guide and instructions.

LENGTH

The length of the necklace is the total length, measured from end to end laying flat, this usually includes the bar and the charm.
We can custom any length, please leave a message in the comment box at checkout.

PACKAGING

AALIA Jewellery is an environmentally friendly shop that tries to reduce packing to one or two boxes (depending on the quantity ordered). If you need your jewellery in separate boxes please message us and we will do so.

RETURNS & CANCELLATIONS

RETURNS
As stated, returns are accepted within 14 days of delivery. Your item must be unworn and in its original packaging. Please contact us before returning your item for confirmation. A full refund is not guaranteed if return is made without prior notification.

Certain items are NOT eligible for return/exchange. Please contact us to confirm.

Any international returns made due to refusal to accept the package based upon unexpected customs charges cannot be guaranteed a full refund.

Please contact us for more information if your package has been returned to sender due to incorrect address. 

CANCELLATIONS
We are unable to accommodate cancellations at this time.