Frequently asked questions
Gold Plated Jewellery
Please kindly note some of my products are made of gold plated, over brass material, so it doesn't last as long as real gold but people love gold plated because it is very affordable and yet beautiful. Plated material tarnishes at some point and can last longer with proper care.
Gold filled Jewellery.
It's an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. Nickel and lead free.
EXCHANGES (DOMESTIC ONLY)
We do not offer exchanges at this time. If you need to exchange for another size or item, please place a new order online and return your original order for a refund.
Sorry, at the moment we do NOT accept exchanges for international orders.
INTERNATIONAL CUSTOMS/ DUTY CHARGES
Please be aware that your national postal service will complete the delivery of your order. We have NO control over your country's customs officials. Some countries will charge duties and tax and others will not, and all at different rates! You are responsible for knowing your country’s customs and duty policies and any customs fees are solely the customer's responsibility.
Also, please be mindful when adding your shipping address. We cannot take responsibility for lost parcels, parcels returned to sender due to incorrect address, items damaged during shipment or any postal service delays.
Your order is sent by Royal mail air mail
Please feel free to contact us with any questions, especially if you need your item(s) by a certain date!
Each order will come with a care guide and instructions.
The length of the necklace is the total length, measured from end to end laying flat, this usually includes the bar and the charm.
RETURNS & CANCELLATIONS
AALIA Jewellery is an environmentally friendly shop that tries to reduce packing to one or two boxes (depending on the quantity ordered). If you need your jewellery in separate boxes please message us and we will do so.
RETURNS (Domestic shipping only)
As stated, returns are accepted within 14 days of delivery. Your item must be unworn and in its original packaging. Please contact us before returning your item for confirmation. A full refund is not guaranteed if return is made without prior notification.
Certain items are NOT eligible for return/exchange. Please contact us to confirm.
Any international returns made due to refusal to accept the package based upon unexpected customs charges cannot be guaranteed a full refund.
Please contact us for more information if your package has been returned to sender due to incorrect address.
All International sales are final.
If you need to cancel an order you must email us within 4 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled. We also try to ship very quickly. :)